eturn Policy for East Coast Seafood Supply Wholesale
At East Coast Seafood Supply Wholesale, we are committed to providing our customers with the highest quality seafood. However, we understand that issues may arise, and we strive to make the return process as seamless as possible. Please review our return policy below:
1. Eligibility for Returns
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Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 24 hours of delivery. We will require photos of the product and packaging for verification.
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Incorrect Orders: If you receive an incorrect item, notify us within 24 hours of delivery. We will arrange for a replacement or refund.
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Quality Concerns: If you are unsatisfied with the quality of the seafood, contact us immediately. We may request photos or additional information to assess the issue.
2. Non-Returnable Items
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Perishable Items: Due to the nature of our products, we cannot accept returns for perishable items unless they are damaged, defective, or incorrect.
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Custom Orders: Custom or special orders are final and cannot be returned or refunded.
3. Return Process
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Contact Us: Email us at [your email address] or call [your phone number] within 24 hours of delivery to initiate a return.
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Provide Details: Include your order number, photos of the issue, and a brief description of the problem.
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Approval: Once your return request is approved, we will provide instructions for returning the product (if applicable) or issue a replacement/refund.
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Refunds: Refunds will be processed within 5-7 business days and issued to the original payment method.
4. Shipping Costs
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If the return is due to our error (e.g., damaged, defective, or incorrect items), we will cover the return shipping costs.
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If the return is due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs.